FAQ

General Questions

How are you different from other Aussie writing services?

We cannot tell you this specifically, because we do not compare ourselves to other writing agencies. We can only tell you what we offer – highly qualified and degreed professionals from all subject fields with proven track records in their fields of academia. We assign writers to projects based upon the best match with customer orders. Further, we review all writing and check it for plagiarism and authenticity of resources. Only the highest quality will leave our doors for yours.

Who do you employ as writers?

Our writers come from all over the UK, and they have all been educated in UK colleges and universities. The majority are actually native to Australia. They have degrees that we have verified – undergraduate and graduate – so that we can meet the needs of all of our customers. They go through a rigorous screening and employment process, so that we know they are really qualified to write in their major field areas. When you get a writer, you will one that is fully qualified to produce your writing order.

Can I talk to my writer?

Of course. Once a writer has been assigned to your order, you have the ability to message back and forth, as often as you wish or need. You can give more instructions, check on progress, ask for drafts, and more. We understand that the more a client and a writer talk, the better chance there is that the final draft will be exactly right. This saves revision time for everyone.

How do I contact the company?

We are available to anyone 24 hours a day, year-round, even on holidays. You may call us on our toll-free number, email us, or start a live chat. We want to make sure that all your questions are answered and your issues resolved.

If your question has been answered here, great. If not, please get in touch – it’s important to us that you feel comfortable with our company, our policies, and our processes. That’s what transparency is all about.

Product Related

Will all of my instructions be met?

Yes. Whatever you tell us in your order, and whatever you then also communicate to your writer, will be done. We want as much detail as possible so that the final draft you receive is exactly as you wish it to be. Never be afraid to give us every tiny detail of what you need. And if the final draft has left anything out, you simply let us know, and it will be fixed at no additional cost.

If I am not happy with my final draft, what can I do?

This is rare because of the communication between the customer and the writer. However, if there is anything about which you are not happy, all you need to is let us know through your personal account or by contacting our customer support department. We will fix whatever is wrong and get another draft to you quickly. We never allow a customer to leave unsatisfied.

You will receive your final draft and have the opportunity to review it before you click the “approve” button on your account page. We will continue to revise for you until you are ready to approve what you have received.

Be sure to read our Revision Policy for the details.

Pricing Related

How do you calculate price?

Pricing is based on several factors – the type of writing you order, your academic level, and the time frame you give us to complete the order.

Your price will be calculated as you complete the order form, so that you have the exact cost before you ever submit that order to us.

Be sure to check out our discounts too. You can save money by using them, along with special pricing offers that are posted throughout the year. What kinds of discounts can I get?

What types of discounts do you offer?

We always have a first-time customer discount. But we also offer discounts to loyal customers who return to us for their writing needs.

There are also discounts for customers who have large orders. This is especially helpful for graduate students who are ordering help with their capstone projects.

Throughout the year, you will find special discount offerings, so be certain to check our site often. If you sign up for notifications, these will automatically be sent to your inbox.

How about refunds?

We do have a Money-Back Policy posted on our site, and we recommend that you read it.

It is rare that any customer asks for a refund, because of the procedures we have in place to guarantee satisfaction. In some instances, full or partial refunds are issued. Usually, these occur if we are unable to locate a writer or if a customer cancels an order before we have assigned a writer to it. Sometimes, when an emergency occurs with a writer and we have to assign another, a product may be delayed. In these instances, we always issue a partial refund. Anytime we miss a deadline, a refund is issued.

Let us know if you have any questions about our refund policy, and we’ll be glad to answer them.

Account Related

Can you insure confidentiality?

While you must provide certain personal information at the time of order placement (name, email address, phone number) and also supply your payment information (bank card, PayPal account, etc.), we take the following precautions:

  • Your personal information is instantly encrypted, and you are assigned a customer ID number
  • We use a third-party payment processor that has the latest security certificates. We never have or hold your financial information
  • We never reveal personal information to any third party, and we have strong firewalls to protect against breaches.
  • Check our Privacy Policy on our site.
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