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Interpretation of the Terms

  1. Herein, agreement refers to the Terms and Conditions
  2. The Company- Refers to AustralianHelp.com, which provides academic writing services.
  3. The Customer- Anyone who submits Orders to the Company and follows the Terms and Conditions set forth.
  4. Messaging System- The application that facilitates communication between the customer and the Writer or a Support Team Agent.
  5. Order - Refers to the task to the Company by the Customer, with clear requirements and instructions such as the sources to be used and deadline.
  6. Product- This is the non-plagiarized soft copy document forwarded to the customer by the Writer, and furnished following the Customer's request.
  7. Product Revision - A request by the Customer to make some changes to the Product if he/ she feels that they are not satisfied but must be within the customer’s initial request.
  8. Support Staff- The Company’s team of persons who ensure a smooth flow of the Order process.
  9. Writer- An employee of the Company, working as a freelancer, tasked to provide writing services to the Customer per the Company Agreement.
  10. The term- Personal Credit Balance- Refers to the Customer's account set up with the Company. It stores the Customer's credits and balances used to fund the Orders willingly, all this at the Customer's discretion.
  11. The term- Affiliate Program- refers to special programs rolled out by the Company to target the existing customers.

Order Placing and Registration

  1. The Customer may place an Order by filling the Order Form on the Company’s website. Alternatively, the Customer may be assisted by the Support Staff.
  2. The Order form specifies the delivery terms, the scope of work and Order parameters. The Customer is tasked with the responsibility to provide full information in the Order form or to the Company’s Support Staff should that will be filling the Order form on his/ her behalf.
  3. The Customer is requested to register his/ her profile with the Company providing information such as name, e-mail address, country of residence and phone number. The Customer is tasked with the responsibility to update his/ her profile should any parameters change or notify the Support Staff.
  4. The Customer is not allowed to create multiple accounts under different aliases. He/ she is expected to use the profile that placed the first Order throughout.  Should the Company discover a client with multiple accounts, the Company reserves the right to merge these accounts and update the history accordingly.

Order Payment

  1. The Company processes an Order only after the Customer has funded it. The amount to be paid is calculated using the Company’s pricing.
  2. The Order can be paid for in installments if:
  3. The price of the Order is $500 or higher
  4. The payment cannot be divided into more than four parts
  5. The first part of the payment should be paid once the Customer receives the first payment link
  6. The following methods can be used to pay for an Order: Credit Card, Wire Transfer (payment via this method may take up from 3 to 14 business days), PayPal and Personal Credit Balance.
  7. For Payments made to the Company using PayPal. Upon PayPal check-out, the client can pay using an existing PayPal account or their credit cards after filling the PayPal form. Using the credit card option will not create a permanent account.
  8. The Company is not liable to any technical and procedural issues that may occur during payment using PayPal. These include, but are not limited to:
  9. The payment failing under PayPal review, which means that the amount will only be released after PayPal is done with their investigation.
  10. The Payment is made via E-check (an electronic version of a paper check) which can take up to ten days to process.
  11. Technical issues with PayPal or the Customer’s bank

If the transaction fails, the Customer is requested to first check on the balance on the card, card validity, and online purchase restrictions before contacting the Support Staff for assistance.

Discounts

  1. The Company strives to provide equity in Promotional and Loyalty Program Discounts for each Customer.
  2. The discount codes are only applicable to Orders not below $25.
  3. The discount will only be applied once the Customer fills in the discount code in the Order form, at the ‘Discount Code’ field.
  4. The ‘First-Time Discount’ can only be used once.
  5. Discounts can only be used one at a time and not parallel to other offers.

Customer’s Personal Credit Balance

  1. Personal Credit Balance is a way of payment on the Company's website. The Customer adds funds, and the information is stored; these funds can then be used for future Orders.
  2. One credit equals $1.
  3. The funds can only be transferred to the Credit Balance when the Customer approves, after this, the amount is non-refundable and can only be used for future Orders.

Order Process

  1. Order Validation. The Company reserves the right to re-check the Order details after payment to confirm that requirements while filling the Order form match with what the Customer provided manually. In case of a mismatch, the Support Staff will contact the Customer to get things clear.
  2. Order volume. As per the Company’s standards, the Order volume is solely measured in words. 275 words for one page double-spaced and 550 words for one page single-spaced.
  3. Change of Order details. The customer is allowed to change the scope of work but must first contact the Support Staff. However, should the changes affect the urgency, complexity or volume, the customer may be required to make an additional payment.
  4. Resources. Should a specific source be required to do the work, the Customer is tasked to upload this source as he/ she places the Order. If the Customer provides the source(s) late, additional time may be required to complete the Order.
  5. Communication. The Customer may contact the Writer via the Messaging System located at the specific Order page on the top right (Customer’s personal account). The Messaging System is just like Email; it is safer for Customers to keep communication within the website. To reach the Support Staff, the Customer may utilize the Online Chat, Phone or Email.
  6. Progress tracking. The Customer may track his/ her Order by going to the personal account. Also, the Customer may contact the Writer using the fore mentioned channels.
  7. Order Delivery. The Company is responsible for the delivery of an Order requested by the Customer. In case additional time is required to complete an Order, communication will be initiated by the Support Staff to the Customer seeking extra time. This delay could be caused by the complexity of the task. The Customer is required to timely download the completed Order; the Company will not be held responsible for any technical issues on the Customer’s side that could cause late download.

Order Revision

  1. The Customer will not be billed upon a reasonable Revision request as long as it is within 14 days after Order Delivery. Beyond this period, the Customer will need to pay an additional fee.
  2. The Customer can submit a Revision request using ‘Feedback’ form or ‘Any Improvements Required’ found in the personal account.
  3. A free Revision is deemed reasonable only if the Revision instructions match with the initial guidelines. Should there be a mismatch, the Company reserves the right to request for additional fees to process the Revision.
  4. The Revision deadline cannot be less than the initial deadline indicated on the Order form.

Use of Product

  1. The Products given to Customers by AustralianHelp.com are not to be used by the Customers as their original work; instead they should be used as samples or for references purposes.
  2. The Company abides by the letter to Copyright laws. Any activity undertaken by the Customer not that is not at per is the Customer's responsibility if he/ she violates the Company’s Terms and Conditions.

Affiliate Program

  1. Registered Customers have the privilege to participate in the Company's Affiliate Program which involves getting a Credit for every person you (the Customer) refer to the website. More on the Affiliate Program can be found on the personal account.

Miscellaneous Provisions

  1. All Terms and Conditions that define the responsibilities and rights of the Customer and Company are fully listed in this Agreement. This document solely, its statements, promises or inducements are to be considered valid and binding. Upon acceptance of the Terms and Conditions, this Agreements supersedes prior verbal or written communication or Agreements between parties.
  2. The Customer accepts that the rest of the document will still hold should a section of the document conflict with any state law. The Customers rights and obligation will still be in force since there will be no invalid part of the Agreement.
  3. The Agreement is governed and interpreted according to the state laws where the Company is located and holds its principal business, precisely Cyprus (CY).

Privacy Policy

To ensure the data is protected, the Company processes all transactions through a secure online payment system. All the Billing information, which is filled out by the Customer is not stored, saved or available to the Company in any way. The Company encourages Customers not to share their personal Billing information to anyone within the Company, in order to maintain security and Privacy.

The Company never sells or share personal to any third party; it is only used in the following cases:

  • to provide the service according to the Customer’s requirements
  • to respond to any queries, complaints or requests;
  • to customize the content and/or layout of the Service;
  • to notify the Customer about important changes and alterations to the Service.

If The Customer has an Order in progress, the Support Team will contact him/her by e-mail or phone to ensure Order delivery.

The Company will not sell, distribute or disclose Customers’ Information without their consent, unless in occasions required or permitted by law, such as complying with a subpoena, or similar legal processes.

The Company cannot be held responsible for information available directly to Company’s freelancers. The Company cannot control it or give any guarantees over its future distribution.

The Information the Customer provides to the Company is stored on secure servers. The Customer is responsible for keeping his/her login details confidential and not disclosing it to any third parties.

Privacy Policy 

At AustralianHelp.com your privacy and your personal information security is one of our main priorities. We want our clients to fully understand, what information we collect and how we further use it and how we store it. Be assured that we only collect information that is necessary for us to provide you with our products and services

  • Personal info we collect includes, but is not limited to:
  • Your Name
  • Your Email Address
  • Your Contact Phone Number(s)
  • Other electronic data that helps us analyze and improve your customer experience with our Website

Purpose of This Privacy Policy

Our goal is that you know what personal info we collect, exactly why we collect such data, and how we use it. We also provide you with options to access that data to control and update it when necessary

Personal Information We Collect

In order to provide you with quality service and products, we collect the above-mentioned information from you. You provide it to AustralianHelp.com voluntarily; we in no other way can or will retrieve it from you. Information that we collect is needed to match your product requirements, to contact you in case order clarifications are needed and to deliver the final product. You provide this information in the following circumstances:

When making your first purchase, you automatically create a personal account with AustralianHelp.com. You will provide your contact information in order to create an account.

When placing orders with AustralianHelp.com, you provide very specific details that may reveal personal information (such as year of study, the Subject the product addresses or the name of the course you take). We assure you that this information is used ONLY to match your order requirements.

You may request help from the AustralianHelp.com customer support department. In this case, you will provide your email address and phone number so that we may contact you.

You may fill out contact forms to sign up for our newsletters or other information/alerts. In this case, you will provide your email address and a cell phone number.

If you participate in any of our surveys, contests, or other interactive activities, you may be providing your contact information

Again, all of this information you provide voluntarily, it may not and will not be retrieved by us in any other way than from you directly, by filling in the respected website/application fields and forms.

Other Information We Collect

We indirectly collect some information too.

We keep track of all the orders and communication you have with respect to these orders via communication channels the service provides. We record and store the history of our communication in order to provide the quality service and improve your customer experience..

We use cookies and some other technologies that will track how you browse our site, pages you visit, how long you stay on each page, and the frequency with which you access our site or pages. We do this so that we can give you a better and more personalized experience. Check our Cookie Policy for more details.

We often collect IP addresses, browser types, dates, times of use of our services, preferred language, types of devices used to access our site in order to technically adjust our service content to your needs.

You may also provide us with personal information of others who might benefit from our products or services (if you become our Affiliate Program Member). We use this information for purposes of promoting our products/services or for identifying potential new customers.

This information is stored and used within AustralianHelp.com ONLY, will not be resold or provided to any third party, that is not related to the delivery of the service you purchase

How We Use the Information We Collect

We only collect the minimum amount of data we need for purposes of serving you better and we limit our use of it to the following:

Data you have given us permission to use for stated purposes

Data you have provided that we must use to communicate with you in order to deliver services

We also store data that we use to update or improve our services to you. When you have purchased products or services, we keep this information and use it to offer additional services that we believe may interest you. As well, we use it for the following:

To diagnose any issues with our site, including errors, broken links, security risks, and improvements we can make to our site, app, or pages

To identify our clients and protect the company against fraud and abuse

What We Share

There are times when your personal information is shared with third parties, and it is important that you know under what circumstances this occurs:

We will share with other partner parties, whose services are integrated with ours (spell checkers, service platforms etc.)

We will share with third parties with whom we have contracted for certain services, to include:

Payment processors

Those who are contracted to administer surveys, contests, etc.

Contractors we may use to deliver emails, surveys, etc.

Others with whom we contract for customer relationship functions

Information that we share is necessary for our partners to perform their functions. They may not share your information with anyone else, other than sub-contractors, and the same terms and conditions apply to them.

How and Why We Communicate With You

We will communicate with you regarding services you have purchased. We may also communicate with you about additional services offered by us or third parties if we believe they will be of interest to you. You may withdraw permission at any time, and the process for that is covered later in this policy. In general, these are the methods used to communicate with you:

Email

Phone Calls

Text Messaging

Automated emails or text that are sent out in bulk to our mailing/contact lists

When you use a service that is not our company and that service allows you to import contacts, you may import our website. In this case, we will use your information only for the purposes of offering products and services according to this privacy policy. You may opt out at any time, by contacting our customer support department and requesting to be removed from our database.

Our Use of Web Analytics Tools

We use a variety of analytics tools that are available to us to collect information about how our users/customers interact with our website or app. This information includes how you access our site or app, what pages you visit, and the length of time you spend on each page. Again, this information is aggregated so that we can improve and update our site/app for a better user experience.

When we use analytics tools, consistent cookies are placed in your browser. This will identify you for each subsequent visit to our site or app. No one may use cookies that one tool has placed. These cookies do not include any of your personal information, and you have several options for opting out of cookies.

When You Access Third-Part Sites From Our Site

There are links on our site to third-party sites. Should you choose to access any of them from our site, you must understand and agree that we are not responsible for any content on those sites, nor does our privacy policy remain in effect as soon as you leave our site. As a precaution, we urge you to read that website’s privacy policy before proceeding through the site.

Your Control of Your Personal Data

You can access all of your personal data through the account settings on your account page. Here you may update your information or request to delete of any of it. Should request deletion of your personal information in the course of our completing an order from you, the data will remain in force, as long as we need it to complete your order. Once it is no longer required, we will delete it.

Our Procedures for Storing and Securing Your Data

We use the latest technologies to securely store your personal information, even using encryption when warranted.

Further, we keep your personal data as long as necessary to provide the services you have requested. There are other reasons for retaining your information beyond that point.

Storing it may be required by law or through a legal contract to which we are a party

For preserving a record of your transaction, resolving disputes, or either defending or enforcing our legal rights

For managing our financial records

If you have concerns regarding our retention of your personal data, please contact our customer support department.

Your Use of ‘Do Not Track’ Notifications

Some browsers allow you to place a ‘do not track’ notification when you visit a website. Because the meaning of this notification is not clear, you need to understand that we do not alter our policies or procedures when we see these notifications.

Age Requirements

We provide products and services to individuals who are at least 18 years of age. The reasons are obvious. We do not to obtain or store personal data of minor children. If you believe that an underage child has access to our site and ordered services, we ask that you notify us immediately.

When We Make Changes to Our Privacy Policy

We do have the right to modify or amend this privacy policy at any time. If and when we do make changes, we will post those changes on our website and app and anywhere else we think it would be appropriate to do so. In general, you can expect notifications to be made on our website and through emails to all of our subscribers. Any substantial changes we make will not go into effect until 30 days after posting so that our users/customers have the time to review them and take any action they believe is in their best interests.

Contacting Us

We have a customer support department that is open 24 hours a day and available by phone, live chat, or email, as indicated on our site. We will respond as quickly as possible to any question or concerns you may have.

Limitation of Liability

Upon acceptance of the above Terms and Conditions of this Agreement, the Customer willingly agrees not to hold the Company and its shareholders, employees, officers, representatives, agents, affiliates, directors, advertising and fulfillment agencies, subsidiaries, promotion, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) liable for any and all losses, damages, rights, claims, and actions of any sort, arising from or related to the Products, including but not limited to:

  • Failed, incomplete, garbled or delayed computer transmissions;
  • Telephone, hardware or software, electronic, Internet, network, computer malfunctions, email, failures or difficulties of any kind;
  • Any losses or damages of any sort arising in connection with, or as a result of, utilizing the services.
  • Any condition caused by events beyond the control of the Company that might result in the Product being corrupted, delayed or disrupted;
  • Any printing or typographical errors in any materials associated with the service.

Amendments

Customers accept and understand that the Company can change the Terms and Conditions in the Agreement, for this reason, they are strongly advised to check on these pages regularly.